WallanceSupport
Most questions are answered below. If yours is not, write to us and include the email address you use in Wallance if you have an account.
We answer in Turkish or English.
Frequently asked questions
Do I need an account?
No. Wallance starts in guest mode, so you can use it straight away. Add your email in the app when you want to keep your data safe and sign in on another iPhone; your guest data moves to the new account.
How do I sign in?
With your email address. Wallance sends a 6-digit code that is valid for 15 minutes; there is no password to remember.
I changed phones. How do I get my data back?
Install Wallance on the new iPhone, choose Sign in and use the same email address. Your data is stored on Wallance's servers, not only on the old phone. Guest data cannot be recovered on another phone, so add your email before switching.
The sign-in code did not arrive.
Check the spam or junk folder and make sure the address is spelled correctly. Codes expire after 15 minutes; request a new one in the app. If it still does not arrive, write to us.
What can I track?
Cash, bank accounts, credit cards, installment loans and savings accounts; income, expenses and transfers; subscriptions; repeating income and expenses; savings goals; and assets such as property or a car.
How do I cancel a subscription to Wallance?
On your iPhone: Settings, your name, Subscriptions, Wallance. Cancelling stops the next renewal; Apple handles billing and refunds.
Can I export my data?
Not at the moment. If you need a copy of your data, write to us and we will help.
How do I delete my account?
In the app's settings, choose to delete your account. You are signed out and can no longer sign in with that account. To have all financial records erased as well, email [email protected] from the account's address; see the privacy policy for details.
Is Wallance available on Android or the web?
No, Wallance is an iPhone app.